Last Updated On 13-Oct-2024, Effective Date 13-Oct-2024
In this privacy statement, we explain what we do with the data we obtain about you via https://insurexpress.tech. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
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- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
For this purpose we use the following data:
- Anonymized IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application and ads
- Geolocation data
For this purpose we use the following data:
- A telephone number
- A working or other physical address, including street name and name of a city or town
- An email address
- A signature
The basis on which we may process these data is:
Upon the provision of legitimate interests.
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
Stripe-powered Credit Card Payment by Customer
- Account Name
- Credit Card Account Number
- Credit Expiry Date
- CVV
Bank Transfer Payout to Supplier
- Account holder name
- Bank Name
- Swift Code
- Bank account number
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
- Customer company email address
- Customer company telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
- Site visitor’s email address
- Site visitor’s first and last name
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
- Customer Purchase History
The basis on which we may process these data is:
Upon the provision of legitimate interest.
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
- IP Address
- User mouse movement to distinguish between human and bot
- Effectively tracking user behaviors across different sites (especially user logins to their google account)
The basis on which we may process these data are:
- Upon the provision of legitimate interest. (for IP address collection during initial page loading and mouse movement tracking)
- Upon the provision of consent. (for effectively tracking user behaviors across different sites)
Retention period:
Refer to Google Cloud Service Privacy Notice – Section “Retention and Deletion of Service Data” (Security, fraud and abuse prevention) for information
For this purpose we use the following data:
- IP Address
- Email Address (for contacting purpose)
The basis on which we may process these data are:
Retention period
We retain this data upon termination of the service for the following number of months: 84
For this purpose we use the following data:
- Email Address
The basis on which we may process these data are:
Retention period:
Refer to Automattic Privacy Policy (Section: How Long We Keep Information) for information.
For this purpose we use the following data:
- Email Address and Email Content
The basis on which we may process these data are:
Retention period:
Refer to Google Cloud Service Privacy Notice for information
For this purpose we use the following data:
- Billing Address/Shipping Address
The basis on which we may process these data are:
- Upon the provision of consent. (for Billing Address/Shipping Address)
Retention period:
Refer to Automattic Privacy Policy (Section: How Long We Keep Information) for information.
2. Sharing with other parties
We only share this data with processors and with other third parties:
Processors/Third parties
Name: Hostinger
Country: Indonesia
Purpose: Hosting
Name: Crisp
Country: Netherlands
Purpose: Customer Service Support
Name: Google ReCaptcha, Gmail API and Google Analytics
Country: Subject to Google Cloud Infrastructure arrangement (not publicly disclosed)
Purpose: Spam prevention and General Business Admin purpose
Name: WooPayment (powered by Stripe) – Automattic
Country: Subject to Stripe Infrastructure arrangement (mainly AWS)
Purpose: Customer Payment to Supplier
Name: Stripe
Country: Subject to Stripe Infrastructure arrangement (mainly AWS)
Purpose: Supplier Membership Payment
Name: Zoom
Country: Singapore
Purpose: Conduct online zoom session
Name: MailPoet – Automattic
Country: Subject to Automattic Infrastructure arrangement (mainly AWS)
Purpose: Send newsletter to prospects
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
5. Your Rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can submit a form via the link provided below. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
6. Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at InsureXpress, Singapore, email: wei.xiao@insurexpress.tech. We will address your concerns in accordance with applicable law.
Annex
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 8 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.
By using WooCommerce Subscriptions, you may be storing personal data and depending on which third-party payment processors you’re using to take subscription payments, you may be sharing personal data with external sources.
What we collect and store
For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
What we share with others
What personal information your store shares with external sources depends on which third-party payment processor plugins you are using to collect subscription payments. We recommend that you consult with their privacy policies to inform this section of your privacy policy.
If you are using PayPal Standard or PayPal Reference transactions please see the PayPal Privacy Policy for more details.
This website makes of Zoom APIs to set up zoom meetings. Please read the Privacy Statement from Zoom.
This website uses Paid Membership Subscription for account creation. All the data that this plugin uses (process it) is stored on locally on the site’s database except for Stripe payment. Please read the Privacy Statement from Stripe.
This website uses Mail SMTP (Gmail API) to send emails to prospects, customers and supplier members. For more information, please read the Privacy Statement from Google Cloud.
MailPoet newsletter & emails
If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.
We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.
To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.
This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.
No identifiable information is otherwise tracked outside this website except for the email address.
Below is a list of cookies that may be generated by MailPoet (note that some cookies are only utilized when WooCommerce is installed and activated):
Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.
Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.
Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Note: User must be opted-in and a confirmed subscriber.
Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popup, slide-in, or fixed bar forms.
This website uses Crisp for customer service chatbox. For more information, please read the Privacy Statement from Crisp.
This website uses Google ReCaptcha to prevent bot spam and fraudulence. Pls check Google Cloud Privacy Policy for information.
This website makes use of Google Analytics to monitor the user activity and usage of the website. Pls check Google Privacy Policy page for information.
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC. cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.
We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).