Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- InsureXpress – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the InsureXpress membership provided by this Website as described on this Website.
- ** If you purchase any products or services from our solution providers listed, you may need to check with the providers directly on their refund policies. **
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products (or subscribing to our services) at https://insurexpress.tech operated by InsureXpress.
As per our policy, digital products that are downloadable, licensed, or accessed on a subscription basis can’t be returned.
You are eligible for a full refund after deducting the transaction fees charged by the payment service provider (“Paypal”) within 30 days of your purchase. After the 30 day period you will no longer be eligible and won’t be able to receive a refund.
We encourage our customers or solution provider vendors to try the product (or service) in the first 30 days after their purchase to ensure it fits your needs.
In order to be eligible for a refund
- you have to raise the request within 30 calendar days of your purchase
In order to obtain a refund, pls raise the request under Contact page and select option “Membership Fee Refund” from “Purpose of Enquiry” dropdown list.
Sale:
You can get a refund for items on sale, provided the request is raised within 30 calendar days of your purchase.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us via the following methods:
- Email: wei.xiao@insurexpress.tech
- Mobile: +65 91737941
Refund:
After we receive the refund request, our team of professionals will inspect it and process your refund. You will be responsible for transaction fees charged by “Paypal” and are non-refundable. For more details, pls refer to the below link:
Seller Fees for Merchants and Businesses | PayPal SG
The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take up to 30 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact Customer Service Chatbot.
Last Updated : July 30, 2024